If you believe your board or accessory has a fault covered under warranty, don’t worry — we’ll help you get it sorted.

Step 1: Contact the Tech Team

Start by getting in touch with our support team. From there, our techs will guide you through a few quick checks. Most warranty issues can be diagnosed remotely using photos, videos, and a short description of the problem.

Here’s what to include in your message:

    •    A clear explanation of the issue

    •    Your order number (if available)

    •    Photos or videos that show the fault

    •    Anything you’ve already tried to fix it

Step 2: Assessment

If it’s something we can confirm remotely, we’ll get the warranty process underway straight away. If not, we may need to inspect the board in person. In this case, we’ll walk you through how to send it in for assessment.

Step 3: What Happens Next

Once we’ve reviewed the issue:

    •    If the fault is covered under warranty, we’ll repair or replace the part at no cost to you

    •    If the issue isn’t covered, we’ll provide a quote before proceeding with any repairs

We’re here to make this as smooth as possible. If you’re unsure whether your issue is covered, reach out — our team will happily take a look.