If your Phaze remote is stuck in the calibration screen and won’t register the brake trigger, even after updating the firmware, it’s likely there’s an internal issue with the brake sensor. 

Your remote will need to come in for repair by our service team.

What to Do Next

1. Fill Out the Return Form

Start by completing our online Return & Repair Form:

👉 Fill Out the Form

Make sure to:

• Select the correct product (Phaze Remote)

• Add as much detail as you can, use your name and Surname as the Return Authorisation

• Agree to a pre-authorised repair amount if you’d like the process to move faster. This lets our techs go ahead with a repair up to the amount you choose, without needing to contact you first.

2. Package and Send Your Remote

After you’ve submitted the form:

• Label your parcel:

🏬 Evolve Skateboards USA HQ & Retail Store

114 South Coast Highway

Oceanside, CA 92054

United States

1  

• Write your name and reference number on the outside.

• Use secure packaging. If your packaging isn’t suitable for return shipping, extra charges may apply.

• You can also print your confirmation email and pop it inside the box.

• Keep an eye on your inbox — we’ll contact you when we receive your remote.

Anything Else?

✅ If your issue is confirmed as a warranty case, we’ll cover reasonable return shipping. Just email us once confirmed.

✅ If you’re not sure about anything, reach out and we’ll guide you through it.

We’ll get your remote sorted quickly and back in your hands — no stress.