Common Questions

🛹 What board do I have, demos, differences in models, water, and more!

How can I find out what board I have? (Our Evolution)

Over a decade in the making and this is what we have to show for it! See our boards from 2010 to present day!

10 Things to Consider When Buying an Electric Skateboard

Our top tips on what to look for in an electric skateboard!

How to Change Speed Modes on Your Evolve Remote

Your Evolve remote allows you to switch between different speed modes, giving you control over acceleration, top speed, and efficiency. Adjusting these modes based on your riding conditions can enhance your experience, whether you're cruising, carvin

How do I operate the board?

Not sure how an eSkate works? Check here for more info.

Can I demo one of your boards?

Yes, you absolutely can!!!

How to Pair or Sync Your New Evolve Remote

If you've upgraded to a Phaze remote from an R2 Bluetooth or WiFi remote, or you've purchased a replacement, you'll need to pair it with your board before riding. Follow these simple steps to sync your remote. If the remote does not respond correctly

The difference between Carbon and Bamboo

Flexible or stiff? You decide!

The difference between street and all terrain

Choosing your wheel will affect what you feel, your overall ride time and the terrain you can explore.

Riders Over 100kg / 220lbs

The maximum load for the majority of our boards is 100kgs / 220lbs and 120kgs / 265lbs for the Carbon Hadean.

Are the boards waterproof?

We do not rate any of our boards to be water-resistant but in newer models, we have made every effort we can to protect the electrical components in accidental situations.

Can you ride on the beach?

Riding on the beach has the potential for the sand to get stuck in the components and the corrosion from the saltwater may harm the board.

Do You Offer Trade-Ins?

If you're thinking of upgrading, keep an eye on our latest models and special offers! 🚀

Do the boards have reverse?

There is no reverse function on our boards. Just turn around and kickpush ;)

Do I have to wear a helmet?

Safety never takes a holiday 🚫🏝

Do you sell parts to turn a regular skateboard into an electric one?

Yes, we sell parts separately, but keep in mind that buying each component individually can get expensive—often adding up to nearly the cost of a complete board. Building your own electric skateboard requires technical knowledge, patience, and time.

Where is your Service Centre?

We have a Service Centre based in each distributor's country. We currently do not have any authorised Service Centres outside of these locations. Click for more.

How long will my board battery last before it needs replacing?

Lithium-Ion batteries can last up to 700-1000 cycles, however, capacity will drop over time. Click for more.

What is Considered Normal Wear and Tear on Street Wheels?

Wear on wheels can vary depending on their durometer, how they are used, and what sort of surfaces they are used on. Click for more.

Why don’t the motors stop at the same time?

Motors stopping at different times is normal. The main factor is the resistance from the drivetrain usually caused by different belt tensions.

GTR Board Power Light - flashing or solid?

GTR = always solid or off. GT = always flashing or off. If you are experiencing anything different from the above, it may indicate that there is an issue in the electrics

Where Do I Send My Board to Be Repaired?

If your board needs a service or repair, we’ve got your back. All repairs are handled at our Evolve USA HQ in Oceanside, California, and we’ll guide you through the process from start to finish. Start with troubleshooting. Before anything is shipped,

Can I send in my R2 remote for screen replacement or repair?

No, unfotunately we no longer repair R2 remotes

Which Belt Do I Need for My Evolve Skateboard?

Choosing the Right Belt(drive belt) for Your Evolve Skateboard. Selecting the correct belt for your board depends on your wheel and gear setup. Using the wrong belt can affect performance, wear out components faster, or even cause slippage. Here’s ho

How do I get the best range and performance out of my battery?

Many external factors can affect the range of your board. Click for more.

Can You Charge Your Evolve Board Overnight?

The charger has an automatic cut-off when the board is fully charged, however, we recommend unplugging it as soon as it's charged as a precaution.

How to Store Your Evolve Skateboard Properly

If you need to store your board for long periods, the battery should sit between a 40 and 50% charge and stored in a cool dry environment.

How to Maintain Your Evolve Battery for Longevity

Your battery should always be stored at room temperature. Excessive heat can permanently affect or damage the battery. Click for more.

How to Maintain Your Evolve Board for Peak Performance

If you regularly clean and maintain your electric longboard, it will last a long time and ride at its best. Click for more.

Evolve’s Patented and Patent-Pending Technology

Evolve Skateboards has been proudly innovating the electric skateboard industry since 2012. Click for more.

R2 Bluetooth Trigger Reset Written Instructions (GTR)

Click here for detailed instructions on how to perform a trigger reset for the R2 Bluetooth Remote (GTR).

R2 Trigger Reset Written Instructions (GT)

Click here for detailed instructions on how to perform a trigger reset for the R2 Remote (GT).

How to Remove and Replace Pivot Cups on Double Kingpin Trucks

Pivot cups play a crucial role in the performance and feel of your double kingpin trucks. Over time, they may wear down and require replacement. Follow these steps to remove and install new pivot cups properly. For more tips on adjusting your trucks,

Do You Offer Servicing for Evolve Boards?

Yes! We offer services at our Evolve Store at the HQ, and walk-ins are welcome. Whether you need a general tune-up, troubleshooting, or part replacements, our team is here to help. We have three different service options available to suit your needs.

Understanding the Motor Controller

The motor controller is a critical part of your board, responsible for:. Sometimes, riders may refer to the motor controller as:. If you're experiencing issues such as your board not charging, not turning on, or losing connection to the remote, the m

What Are the Main Components of an Evolve Skateboard?

Every Evolve electric skateboard is built with a combination of high-performance parts designed to work together seamlessly. While different models may have variations in design and materials, most boards share these essential components:. If you're

Are Evolve Bushings Compatible Across All Boards?

Yes! Evolve bushings are compatible with all Evolve electric skateboards, regardless of generation. Whether you have a first-generation board or the latest model, our Performance Bushing Kit will fit perfectly. Bushings play a key role in how your bo

Can I send in my Phaze remote for screen replacement or repair?

We don’t sell replacement screens separately for the Phaze remote, but you can send your remote to us for repair. Fill in this form

Which Remote Works with My Board?

Which remote came with my board?. Which boards can be upgraded to use the Phaze Remote that were produced with the R2 remote initially?. Which is available here.

Need an MSDS for Shipping?

If you're arranging to ship your electric skateboard or battery and have been asked for an MSDS (Material Safety Data Sheet), we’ve got you covered. To request a copy, please contact our Customer Support team and let us know which board you have. We’

What to do if your board doesn't turn on after storage

If your board has been in storage and won’t turn on, it’s very likely the battery has dropped below its safe operating voltage. This is common with lithium-ion batteries when left unused for long periods, especially 4 to 6 months or more. Lithium-ion

How to win a board

Want to score yourself a brand new Evolve board? Our giveaways are officially back, here’s how to enter:. ✅ Follow @evolveskateboards on Instagram✅ Like our IG posts✅ Drop a comment on our IG✅ Subscribe to our YouTube channel✅ Drop a comment on YouTu

Which boards are compatible with the Force Bash Guard Kit?

Which boards are compatible with the Force Bash Guard Kit?. The Force Bash Guard Kit is designed to protect your board’s motors from hard knocks and rough terrain. Built from 6061 alloy with a matte black finish, it doesn’t just look tough—it is toug

My remote won’t connect to my board

If your remote isn’t connecting, there are a few steps to take before riding again. There can be several reasons why it’s happening, so let’s rule out the common ones first. This should always be your first step. Follow the instructions for your spec

What Happens if You Install the Wrong Firmware on Your Board or Remote?

Installing the wrong firmware is not advised. Before doing any firmware update, make sure you’ve got the latest version of the Explore by Evolve app installed on your phone. Once connected to your board via the Phaze remote, go into the Product Info

Getting a Heat Warning on Your GTR, Hadean, Stoke… or Using a Phaze Remote on a Series 1?

If you’re seeing a heat warning on your remote shortly after turning the board on, but the motors definitely aren't hot, this usually comes down to incorrect firmware. You will receive this warning if your remote has the incorrect firmware installed.

When will it be back in stock?

Stock updates:. We know some of our most popular gear sells out fast. This is when current out of stock items will be back in stock:. Phaze Remotes: this week (16-23 June). If you’re waiting on a pre-order, it won’t be long now. If you have any quest

My wheels are making a clicking sound when riding or turning

Noticing a clicking or ticking noise from your wheels while riding or turning? Don’t stress, this is usually easy to fix and is often related to dry or dirty components. Step 1: Lubricate your wheel bearings. Remove the bearings from your wheels and

How to Regrip Your Evolve Board

There’s no quicker way to give your board a fresh new look (and feel) than swapping out the grip tape. Whether you’re restoring an old deck or just want a visual upgrade, regripping your board is simple, if you follow the right steps. To help you nai

Phaze Remote – Bluetooth vs. WiFi

The Phaze Remote is our latest and most advanced handheld controller, designed to give you smooth acceleration, precise braking, and real-time ride data, all in a sleek, intuitive interface. Two Versions, One Purpose. To make sure the Phaze is compat

Can my board have SuperCarve 2 Trucks?

Short answer:. SuperCarve 2 trucks are not compatible with any Series 1 models. This includes:. • GTR Carbon (Series 1). • GTR Bamboo (Series 1). • Stoke Series 1. • Onirique. We do not recommend attempting to modify or force compatibilit

Which Motor Controller Do I Need?

The motor controller is the brain of your electric skateboard — interpreting throttle and brake signals from your remote and sending the right amount of power to your motors. Without it, there’s no movement, no braking, and definitely no carving. It

Where Are Evolve Stores Located?

We have one official Evolve flagship store in the United States. You’ll find our full range of boards, accessories, and a dedicated service centre on-site. 🏬 Evolve Skateboards USA HQ & Retail Store. 114 South Coast Highway. Oceanside, CA 92054. Uni

Can I order a board without wheels?

We often get asked if it’s possible to order one of our boards without wheels—whether to save on cost or to use your own. The short answer is no. All Evolve boards are shipped as a complete package, and that includes wheels. There’s no price differen

Can I order different colour wheels when I order a board?

Yes, absolutely. When ordering a board through our website, you can choose your wheel colour, size, and durometer to suit your style and ride preference. For Street Wheels, you’ll find options to select:. Wheel colour. Size (e.g. 97mm or 107mm). Duro

Why Don’t My Motors Stop at the Same Time?

If you’ve noticed one motor on your board rolling a little longer than the other after throttle release — don’t stress. This is actually quite common and usually nothing to worry about. What causes this?. There are a few variables that can lead to mo

Can I Buy Parts for My Phaze or R2 Remote?

If your Phaze or R2 remote has been dropped, cracked, or damaged — we’ve got your back. Whether it’s a shattered screen, broken housing, or a non-responsive trigger, we’ll help get it sorted. Important:. Remotes - Phaze and R2 (both Bluetooth and WiF

Having Trouble with Your BMX Battery?

If your Project BMX battery isn’t turning on, won’t charge, or seems unresponsive, don’t stress. We’ll help you sort it out. In most cases, battery issues on the BMX are due to a low or disconnected battery, but unlike our electric skateboards, there

Purchased Relay Hubs But You Have a Hadean or Diablo?

If you’ve bought Relay Hubs but you’re riding a Hadean or Diablo, there’s a good chance you’re facing a compatibility issue. Here’s what to know and how to fix it. Hadean and Diablo boards come with Surge Drive Gears as standard. Relay Hubs are not c

Seeing “gtr_bms” When Updating Through the App on Your Series 1 GTR?

If you’re using the Explore by Evolve app and notice “gtr_bms” showing up when trying to update your Series 1 GTR, here’s what’s going on. If you’re using an Android device and scanning for Bluetooth without the Explore app, “gtr_bms” might appear un

Want to Be an Evolve Ambassador or Collaborate With Us?

Thanks for reaching out and showing interest in being part of the Evolve community! We love hearing from riders who are passionate about electric skateboarding and keen to share that stoke with others. We get a lot of requests like this, so we’ve cre

Phaze Remote Stuck in Calibration Mode – Brake Trigger Not Registering

If your Phaze remote is stuck in the calibration screen and won’t register the brake trigger, even after updating the firmware, it’s likely there’s an internal issue with the brake sensor. Your remote will need to come in for repair by our service te

Why Can’t I Change Speed Modes on My Remote?

If you’re unable to switch speed modes on your remote, there are a couple of possible causes — and we’ll walk you through what to check first. 1. You Might Need a Trigger Reset. Sometimes the remote’s trigger values may be out of range. This means th

If I buy a tyre, tube and hub – can you assemble it for me?

Absolutely – we’ve got you. While we don’t sell fully preassembled wheel sets online, we’re happy to help you build yours. If you’re ordering a tyre, tube, and hub, just leave a note in your order at checkout asking us to assemble it for you. We’ll g

Why have the prices of your parts gone up?

We get it — price changes aren’t ideal. The truth is, many of our component prices (including motors and remotes) have stayed the same for several years, even as material and manufacturing costs increased behind the scenes. We’ve done our best to abs

🔋 Why Are My Battery Cells Showing Red? What You Need to Know

🔋 Why Are My Battery Cells Showing Red? What You Need to Know. If you’re seeing red cells on your Phaze remote’s battery data screen, don’t panic — but do pay attention. This guide explains what those red values mean and when it’s time to send your

Do Evolve Remotes Come with a Protective Case?

We often get asked whether Evolve remotes come with a protective case, and the short answer is no. Remotes, including the Phaze remote that ships with our current boards, do not come with a protective case as standard. In the past, for the R2 remote

Why Won’t My Series 1 GTR or Stoke Connect to the Remote?

If you have a Series 1 GTR or a Series 1 Stoke and notice that the power button is flashing blue when you turn your board on — and your remote will not connect — this usually indicates a motor controller issue. In almost all cases, this is not a prob

Diagnosing a Bamboo GTX Board That Shuts Off Under Load

If your Bamboo GTX board turns on and rides fine with no weight on it, but shuts off as soon as you stand on it, it could point to a deeper battery or power system issue. Even if the motor controller has been replaced, this type of behaviour usually

Remote Issue Quick Guide: Send It In or Troubleshoot?

Remote Issue. Action. Remote will not turn on at all. SEND IT IN (WAF needed). Remote won’t charge / USB-C not working. SEND IT IN (WAF needed). Remote loses power when unplugged from charger. SEND IT IN (WAF needed). Broken screen or cracked LCD. SE

Can I Fit All Terrain Wheels on My Onirique/Stoke?

Short answer: absolutely not. The Onirique and Stoke is built for carving and commuting with precision using street wheels only. It does not support All Terrain (AT) wheels, and neither do the Stoke Series 1, Stoke Series 2, or Stoke X. These boards

Waiting to Hear Back About Your Repair?

We know how important your board or remote is to you, and we appreciate you checking in. If you’ve already sent your item in for service and haven’t heard from us yet, a few things could be at play:. Shipping time: Depending on your location and the

Can I Drop My Board Off at the Evolve Store for Service?

Absolutely — you’re welcome to bring your board to Evolve USA HQ for service. 🕘 Opening hours. We’re open Monday to Friday from 9 am to 4 pm. 📍 Location:. 114 South Coast Highway, Oceanside, CA 92054. 🚗 Drop-off info. Feel free to stop by during b

Do You Have a Flight-Friendly Board or Battery Available?

At the moment, we don’t offer a flight-friendly board or battery in our current lineup. The original Stoke was equipped with a 144Wh battery, which met most airline regulations for air travel. However, with the upgrades and increased range of our new

Which Remote Does My GT or GTX Board Use?

If you have a GT or GTX board, it originally came with the R2 remote as the standard remote control. Unless you’ve specifically upgraded or replaced it with a newer model like the Phaze remote (WiFi version), your board will still be using the R2. Th

📦 How to Send Your Board to Us for Repair

If your board needs further diagnosis or repair, here’s how to send it in safely and correctly. Start by completing our Work Authorisation & Return Form. Use your full name as the reference. Please pay close attention to the pre-authorised repair sec

📩 How Do I Contact the Tech Team?

If you’re looking to speak with our Tech Team, you’re already on the right track. You can contact us directly by emailing [email protected]. Just let us know what issue you’re experiencing or what question you have, and we’ll make sure it reache

🛠️ Why is My Phaze Remote Stuck in Safe Mode?

If your Phaze remote is stuck in Safe Mode, it’s usually caused by an internal brake trigger issue. This happens when:. The brake trigger magnet has come loose or broken. The remote mistakenly thinks the brake is constantly being pressed. As a result

Which Battery Do I Need for My Stoke Board?

We’ve got you covered with replacement batteries for both Stoke 1 and Stoke 2 boards. 1. Stoke 1 (2019 – Early 2022):. Came with the original travel-friendly 144Wh battery. Usually paired with a R2 remote. If you bought your Stoke before mid-2022, it

How to Remove the Battery from a Stoke 2 or GTR Bamboo Board

How to Remove the Battery from a Stoke 2 or GTR Bamboo Board. The Stoke 2 electric skateboard uses the same battery and housing system as our GTR Series 2 boards. This means the battery is located inside the bottom-mounted enclosure. To remove the ba

🔋 My Stoke 2 Battery is Reading Very Low Voltage — What Should I Do?

If your Stoke 2 battery is reading something like 1.7V, it’s fallen well below safe voltage levels. This can happen after extended storage without charging. Here’s what you need to know:. Don’t try to charge it — the cells are likely unrecoverable an

Website links

Sub‑section. Item. URL. Shop by Series. Stoke X. https://www.rideevolve.com/products/stoke-x. GTR Bamboo Clear Case Edition. https://www.rideevolve.com/products/gtr-bamboo-clear-case-edition. Diablo Carbon. https://www.rideevolve.com/pages/diablo-car

🔁 Phaze Stuck in Calibration Loop with Fast Red Flashing Lights? Here’s What to Do

If your Phaze remote connects to your board but gets stuck in the calibration screen — and your board shows rapid red flashing lights — this usually means there’s an issue with the brake trigger sensor. This type of internal fault can prevent the rem

🔄 I Need Replacement Belts for My Board

Need a fresh set of belts for your Evolve board? You’re in the right place. We stock high-performance Gates GT3 belts, designed in collaboration with Gates UK for superior strength, smooth power delivery, and quiet performance. They even wear in over

Can I use my phone to control board

Great question. The answer is no, however, you can use your phone to connect to your board to update firmware, change custom speed modes and more. As we're unable to verify every owner's phone quality or chipset, we will never introduce the ability t

🥾 Renegade Bindings – Everything You Need to Know

We’ve had a few people reach out asking about ‘foot straps’ for the Renegade. Just to clarify: we call them Renegade Bindings — is that what you were referring to?. 👉 Grab your Renegade Bindings here. These come as a complete set, including:. Toe st

Want to Compare Boards? Here’s the Best Place to Start

If you’re trying to decide which Evolve board is right for you, we’ve got you covered. We’ve created a comprehensive board comparison tool so you can easily view the key specs of each model side-by-side. Whether you care most about top speed, range,

Not Sure Which Wheels to Choose? Start Here

Choosing the right wheels can completely change how your board rides. Whether you want max carving, extra comfort, or serious off-road capability, the right setup makes all the difference. To help you find the best option, we’ve built a Wheel Compari

How to Convert Your Tyres from AT to Off-Road

If you’re looking to convert your current All-Terrain (AT) tyres to Off-Road, here’s the good news — it’s the same type of tyre, just with a different tread pattern. There’s no special process required. You’ll simply follow the same steps you would f

Can I Use a GTR Charger with My GTX Board?

No, the GTR charger is not compatible with the GTX board. Each charger is designed specifically for the voltage and battery type used in its respective model. Using the wrong charger can damage the battery or the internal electronics of the board. If

Board Service Packages

Board Service Packages. At Evolve HQ, we offer three service packages designed to keep your board running at peak performance — so you can focus on the ride, not the maintenance. Whether you’re after a tune-up or a full refresh, we’ve got an option t

Have You Received My Repair or Service Item?

Thanks for checking in — we totally get it, especially if your gear is your daily ride. When you send your board, remote, or any part in for a service or warranty repair, here’s what to expect:. Your courier might confirm that your item has been deli

Can I take my board on a plane? (Travel battery info)

Travelling with Your Board – What You Need to Know About Travel Batteries. If you’re planning to fly with your electric skateboard, it’s essential to understand lithium battery regulations. Most airlines only allow lithium-ion batteries under 160Wh (

Missing Belts in Your Street Conversion Kit?

Your Street Conversion Kit should absolutely come with the correct belts included. If you’ve opened your package and noticed the belts are missing, that’s not how it’s meant to be — no additional purchase should be required. We’re really sorry this h

Why Does My GTR V1 Have Harsh, All-or-Nothing Braking?

If your GTR Series 1 board is braking too aggressively — as in, it’s either full brake or nothing — you’re not alone. This can be caused by a few different things, and we’ll walk you through what to check before considering a replacement part. Before

One Cell Lower Than the Others? Here’s What That Means

If you’re checking your battery cell data and one cell is reading noticeably lower than the others, this may be a sign that the battery is starting to become unbalanced. Your remote simply displays what the battery’s internal sensors are reporting —

Visiting or Shipping to Evolve HQ?

Our US headquarters is located in Oceanside, California. 📍 Address:. Evolve Skateboards USA. 114 South Coast Highway. Oceanside, CA 92054. United States. 🕘 Opening Hours. Monday – Friday: 9:00 AM – 4:00 PM. Weekends: Closed. If you’re dropping off

Does Evolve USA offer a discount for military personnel?

Yes — we do!. If you’re an active-duty service member, veteran, or dependent of a U.S. military member, you’re eligible for a $100 discount on your electric skateboard order (skateboards only). It’s our way of saying thanks for your service. 👉 To ap

What service options does Evolve USA offer?

We offer a range of service options at our Evolve USA HQ in Oceanside, California. Whether your board needs a quick check-up or a full tune-up, we’ve got packages to suit. 🔧 Service Packages. We offer three tiers of in-house servicing:. Service Leve

During the Phaze remote reset/calibration process, the remote shuts off

If your Phaze remote powers off during the reset or calibration process, it’s likely due to an internal fault. This is the same issue we see with remotes that get stuck in trigger calibration and don’t progress — the internal mechanism is no longer f

Do you have Oniriques available?

The Onirique is no longer available and is no longer being produced. It was a limited-time collaboration with the crew at Loaded, and while it had a great run, it’s now wrapped up. If you’re after a high-performance shortboard, the Stoke X is the nex

Why is my GTR Series 2 showing 1% battery and vibrating constantly, even after a charge?

If your GTR2 board suddenly shows 1% battery, vibrates constantly, locks into ECO mode, or asks for calibration, even though it was recently charged, this usually points to a battery issue, not a remote or firmware problem. This behaviour is typicall

What kind of lubricant or grease should I use for the bushings of the trucks?

What kind of lubricant or grease should I use?. For maintaining your board’s bushings and truck pivot cups, we recommend using lithium-based grease — the same type we offer in-store. This grease helps:. Reduce squeaking and friction. Improve turning

eBike Rebates & Incentives

Chasing Project BMX savings? Your city or state might offer a rebate or incentive that helps you save big on your new ride. With government subsidies, local council initiatives, and utility provider programs on the rise, there are now more ways than

What is the recommendation for storing your board?

If you’re not riding your board for an extended period, proper storage is key to maintaining its performance and battery health. Following these steps will help keep your board in peak condition, so it’s ready to ride when you are. Related articles:

You you ship to Mexico?

We’re currently unable to ship skateboards to Mexico.

Can I check the battery health on my GTR Series 1?

If you’re using a GTR Series 1 board, it’s not possible to view detailed battery health or individual cell voltage on your remote. This is due to hardware limitations of the board and remote — the system simply doesn’t support that level of feedback.

What do I need to change the trucks on my Stoke X?

Good news — your Stoke X already comes with SuperCarve 2.0 trucks, so if you’re just after a colour change, you’re sorted. You don’t need to change the gears or motor mounts. Trucks: Simply choose the new colour you’d like, and you’re good to go. No

How to switch between V1 and V2 mode on your Phaze Wifi Remote

If you’ve just bought a new Phaze Wifi Remote for your GT or GTX board and it’s not connecting, it may be set to the wrong version. You can manually switch between V1 and V2 mode to match your board’s motor controller. Turn on the remote. Double-pres

Are USB Prism Strip Lights compatible with my GTR Carbon Series 1?

No, USB Prism Strip Lights are not compatible with the GTR Carbon Series 1 but are with the GTR Series 1 Bamboo board. The Series 1 Carbon GTR does not have USB ports, but the Bamboo GTR Series 1 does have, so there’s no way to power the lights direc

Which boards are compatible with Prism Strip Lights?

We have two types of Prism Strip Lights, and compatibility depends on your board model:. These connect via USB and are compatible with:. GTR Bamboo Series 1. Stoke Series 1. These connect via the motor controller (no USB required) and are compatible

Which boards are compatible with Prism Strip Lights?

Why is my Carbon GT stuck in ECO mode or slowing down after 10mph?

If your Carbon GT drops into ECO mode when accelerating or going over 10mph, this usually points to a battery issue — either weak cells or a faulty pack. The board is likely entering a soft LIMP mode to protect itself. To properly assess what’s going

Can I control my GTR Bamboo board using my phone instead of a remote?

No, you cannot control or ride your board using a phone. While the Explore by Evolve app does let you:. Customise power settings (e.g. acceleration, braking curves). Track your rides and stats. Check battery voltage and diagnostics. You cannot use th

My board powers on and connects, but nothing happens when I hit the throttle

If your board powers on, connects to the remote, and shows full battery, but won’t move when you hit the throttle, the first thing to check is the deadman switch. Hold down the deadman switch (the long button underneath the remote). While holding it,

How to turn off the deadman switch on your remote

The deadman switch is a built-in safety feature that requires the underside button to be held while accelerating. If you’d prefer to turn this off, here’s how to do it:. Double-tap the power button on the remote to enter the menu. Scroll down to ‘Opt

Why did my board switch to Sport mode at 5% battery while using Custom mode?

If you’re riding your board in Custom mode and it suddenly switches to Sport mode at 5% battery, you’re not imagining things — this is expected behaviour due to a firmware limitation. In Custom mode, once the battery drops to 5%, the system will auto

Can I check the battery health or voltage on my GTR Series 1?

Unfortunately, battery health or voltage cannot be checked on the GTR Series 1 due to hardware limitations. The remote for this model does not support advanced battery diagnostics like the later models do. Range monitoring: The most practical way to

Will the CNC Drive Gear 66T work on my GTR Series 1 Bamboo or Carbon?

No, unfortunately, the CNC Drive Gear 66T is not compatible with GTR Series 1 boards — including both Bamboo and Carbon models. Truck compatibility: The CNC 66T gear is specifically designed for SuperCarve 2.0 trucks, which are not found on GTR Serie

Can I reverse or come to a complete stop on a hill with my board?

No Evolve board has a reverse function. They’re designed for forward momentum, with no built-in capability to go backwards. When it comes to stopping on a hill, the board won’t come to a complete stop like a car with a handbrake. The motors will resi

Which Prism Lights Are Compatible With My Board?

Prism Strip LED Lights come in two connection types — USB and E-FOC. Each version fits different models, so it’s important to know what works with your board. These lights plug directly into a USB port. ✅ Compatible with:. GTR Series 1 Bamboo. Stoke

Why is my board showing a solid purple LED when powered on?

If your board powers on and the main LED light shows a solid purple colour, it usually indicates a hardware fault, most commonly on one of these models:. Hadean Bamboo or Carbon. Diablo Bamboo or Carbon. Renegade or Renegade Diablo. Unfortunately, if

What size motor does the GTR come with?

The motor size on the GTR depends on which series you have:. GTR Series 1 boards are equipped with 1500W motors (each). GTR Series 2 boards step it up with 3000W motors (each) for more torque and improved hill-climbing. If you’re unsure which model y

Are there any repair locations in NYC?

Yes — if you’re based in New York City, you’re in luck. Last Mile PEV is our trusted repair partner in NYC and can assist with servicing your board. They’re familiar with our entire lineup and can help diagnose and repair most issues. Reach out to us

Can I upgrade my motor to a faster one?

We get it — more speed sounds fun. But when it comes to upgrading motors, things aren’t so simple. Each board is built around a specific motor type, and we don’t offer alternative motors to increase speed or torque for the same board. That means you

Can I convert my Carbon board to a Bamboo deck (or vice versa)?

No — it’s not possible to convert between Carbon and Bamboo decks on any of our boards. While some internal components like the battery cells and motor controller are shared across models, the housing, fitment, and overall design of the Carbon and Ba

What gear size is in the Stoke X?

The Stoke X comes standard with the 38T SuperCarve 2 Street Gear. If you’re looking to tweak performance, you can also fit the 32T SuperCarve 2 Street Gear. This gear will slightly increase your top speed, but most riders find the 38T more than enoug

Phaze Remote: Screen Unresponsive or Blank?

If your Phaze Remote appears completely unresponsive — no display, no reaction to button presses — it might be in sleep mode (also known as Smart Start). Here's the User Manual. This feature activates automatically after 5 minutes of inactivity to sa

Can I use the GTR Charger for the Stoke X?

No — the GTR charger (4A) is not compatible with the Stoke X. Here’s a quick breakdown:. Works with:. • GTR Series 1. • GTR Series 2. • Onirique. • Stoke 1. • Stoke 2. Does not work with:. • Stoke X. Specifically designed for the larger battery and h

How do I use the Evolve Phaze Remote (Renegade / Diablo / Other Models)?

If you’re new to the Phaze remote or just need a refresher, we’ve got you covered. This remote is used on the Renegade, Renegade Diablo, Hadean, Diablo, Stoke X, and GTR Series 2 models. 🕹️ To learn how to use it — including how to pair it, switch m