<h4 id="evolve-australia">Evolve Australia</h4>DomesticWe offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.International Orders&#xA0;Shipping costs are calculated at checkout once your address has been added for any parts and accessory orders. For Electric Skateboards or if you are unable to add your address or are having issues finding the price, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050" id="isPasted">contact us&#xA0;</a>to get a shipping quote. Please see <a href="https://evolveskateboards.gorgias.help/en-US/will-i-need-to-pay-customs-fees-42869">here</a> for additional information on international customs fees. <h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.&#xA0;&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We&apos;re offering a flat rate of $59.95 shipping on all new skateboard&#xA0;purchases plus free shipping on accessories orders over $200&#xA0;&#x1F64C;&#xA0;(except batteries). &#xA0;

Shipping Prices

For Dangerous Goods & standard accessories.

Evolve USA Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur. Ground Shipping Estimated Transit Times are as follows:<img src="https://attachments.gorgias.help/uploads.gorgias.io/eynJd7OnRa29ERow/USA_Shipping_Times-8ae1ad89-f199-4583-9b90-b7937b5bd22b.webp" style="width: 446px;" class="fr-fic fr-dib fr-fil"><h4 id> </h4><h4 id="evolve-canada">Evolve Canada</h4><ul><li>UPS Standard (ground) is about 3-10 business days</li><li>FedEx International Economy: 2-3 business days (to most locations)</li><li>FedEx International Express: 1-2 business days (to most locations)</li></ul>

Shipping Times

Only parts and accessories may be delivered to these addresses.

Only parts and accessories may be delivered to these addresses. Unfortunately, we are unable to deliver our electric skateboards to the following as they do not accept dangerous goods or is against our policy:<ul type="disc"><li>PO Boxes, Parcel Collect or Parcel Lockers</li><li>APO, FPO or DPO Addresses *May be possible for UK customers</li><li>Hotels, Caravan Parks or any other Temporary Accommodation</li></ul>Please provide a home/work address for the delivery of a skateboard and ensure your billing/shipping addresses are correct.

Can you deliver to PO Boxes, Military Bases or Temporary Accommodation?

Evolve USA / CanadaAll packages over $200 will need signature confirmation. Please be sure that someone is present at the address when it is being delivered.

Does my package need to be signed for upon arrival?

Here are our recommendations for shipping DG domestically in each region.

Shipping Dangerous Goods items can be tricky, below are our recommendations for each region.&#xA0;<h4 id="evolve-australia">Evolve Australia</h4>We predominately use Startrack, TNT and FedEx to ship our boards, however, they do require you to hold an account with them.If&#xA0;you have an account&#xA0;with these companies, please reach out to them directly to organise the delivery:<ul type="disc"><li>TNT</li><li>Startrack</li><li>Direct Freight Express</li></ul>If you do not have an account, these companies may be able to assist you:<ul type="disc"><li>Pack &amp; Send</li><li>Inxpress</li></ul>For accurate, up to date information on shipping your board, always&#xA0;get in touch with the courier company directly.If you are a service customer or require additional assistance in getting your board to our workshop, please refer to your automatic response after completing the Work Authorisation Form.&#xA0;<h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We predominately use UPS and FedEx to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-usa--canada-43694">get in touch with our team</a>.&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We use NZ Couriers to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-new-zealand-43695">get in touch with our team</a>.&#xA0;<h4 id="evolve-uk">Evolve UK</h4>We predominately use UPS to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-uk-43696">get in touch with our team</a>.

Shipping Dangerous Goods Domestically

If you can't find your country, please contact our HQ and we can assist you.

Please see a list below of all the countries our distributor&apos;s service. For all other countries, please <a href="https://www.evolveskateboards.com/" target="_blank">check here</a> for the local distributor for your country.If you are unsure, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050">contact our HQ</a> and they can assist you. <h4 id="evolve-australia">Evolve Australia</h4><ul><li>Australia</li><li>Parts only to New Caledonia </li></ul><h4 id="isPasted">Evolve USA</h4><ul><li>USA (including Hawaii)</li><li>Canada </li></ul><h4 id="evolve-new-zealand">Evolve New Zealand</h4><ul><li>New Zealand only </li></ul><h4 id="evolve-uk">Evolve UK</h4><ul><li>UK</li><li>Ireland</li><li>Guernsey</li><li>Isle of Man</li><li>Jersey</li></ul> Mexican Customers Due to our carrier&apos;s current policies, at this time Evolve USA is unable to ship orders containing skateboards or batteries to addresses in Mexico. Please contact&#xA0;<a href="https://www.evolveskateboards.cl/" rel="noopener noreferrer" target="_blank">Evolve Chile&#xA0;</a>and see what they can do to assist you.

Can you ship to my country?

The customer is responsible for customs duties, taxes, and brokerage fees, we do not cover these costs.

When ordering internationally, some countries may apply additional duties, taxes, or customs fees. These charges vary by country and are the responsibility of the customer.We do not cover these costs, so if you&apos;re unsure about potential charges, we recommend checking with your local customs office before placing your order.<h3 id="canadian-customers">Canadian Customers</h3>For customers in Canada, customs fees will be calculated at checkout, so there won&#x2019;t be any surprises on delivery.<h3 id="shipping-restrictions">Shipping Restrictions</h3>Due to battery regulations, orders containing a skateboard or battery must be shipped via dangerous goods services. This means we cannot expedite these shipments. If you&#x2019;re ordering accessories or non-battery items, faster shipping options may be available.

Will I need to pay customs fees?

Here are our recommendations for shipping DG internationally in each region.

Shipping Dangerous Goods Internationally

We ship boards across the United States and Canada from our North American Distribution Centre. In-stock orders: Ship within 1–2 business days. Custom Board Builder orders: Please allow an extra 1–2 business days. Pre-orders: Ship based on the estima

We ship boards across the United States and Canada from our North American Distribution Centre. <h3 id="processing-times">Processing times</h3><ul><li>In-stock orders: Ship within 1&#x2013;2 business days</li><li>Custom Board Builder orders: Please allow an extra 1&#x2013;2 business days</li><li>Pre-orders: Ship based on the estimated date at the time of purchase. These dates are subject to change, and you&#x2019;re welcome to cancel for a full refund any time before it ships.</li></ul>Shipping method and delivery timesAll electric skateboards ship as Hazmat (Dangerous Goods), which can affect delivery timeframes:<ul><li>Expedited shipping is not guaranteed by FedEx or UPS for Hazmat shipments. If your expedited order is delayed, we cannot refund the shipping cost.</li><li>Transit times vary by location. Standard ground shipping typically takes between 2&#x2013;7 business days once dispatched.</li></ul>Cutoff times for same-day dispatch<ul><li>FedEx &amp; UPS: 2:00 PM ET</li><li>USPS: 9:00 AM ETOrders placed after these times will ship the next business day.</li></ul>Special locations <ul><li>Canada: Boards ship via FedEx Express only. Customs duties, taxes, and brokerage fees are collected at checkout.</li><li>Mexico: We&#x2019;re currently unable to ship skateboards to Mexico.</li><li>APO/FPO: We can ship accessories, but not complete boards to APO/FPO addresses. Contact our HQ in Australia at ask@evolveskateboardsusa.com.au for options.</li><li>Other international orders: Visit our <a href="https://www.evolveskateboards.com.au/pages/international-distributors">International Distributors</a> page or email ask@evolveskateboards.com.au.</li></ul> &#x1F4E6; Note: During peak periods or holidays, both processing and transit times may be longer. We appreciate your patience. If your zip code restricts Hazmat deliveries, contact us and we&#x2019;ll help arrange an alternative pickup location.

How Long Will My Evolve Board Take to Ship?

We don’t offer an express shipping option at the moment. That said, the standard services we use are already fast and reliable, and most orders arrive quickly without needing an express upgrade. If you’re ordering for the weekend, we recommend placin

We don&#x2019;t offer an express shipping option at the moment. That said, the standard services we use are already fast and reliable, and most orders arrive quickly without needing an express upgrade. If you&#x2019;re ordering for the weekend, we recommend placing your order as early as possible in the week to give it the best chance of arriving in time.

Do You Offer Express Shipping?

If outside of your local team's business hours, a member from an international team will assist.

Reach out now! Our response time is generally under 1 business day.

Please select your region. Hours are in the local time zone.

Evolve Skateboards USA

All things shipping, tracking, delivery, and info.

Shipping

Ordering & Shipping

START HERE

Troubleshooting Guide

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How to Change Speed Modes on Your Evolve Remote

How do I operate the board?

Can I demo one of your boards?

How to Pair or Sync Your New Evolve Remote

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do You Offer Trade-Ins?

Do the boards have reverse?

Do I have to wear a helmet?

Do you sell parts to turn a regular skateboard into an electric one?

Where is your Service Centre?

How long will my board battery last before it needs replacing?

What is Considered Normal Wear and Tear on Street Wheels?

Why don’t the motors stop at the same time?

GTR Board Power Light - flashing or solid?

Where Do I Send My Board to Be Repaired?

Can I send in my R2 remote for screen replacement or repair?

Which Belt Do I Need for My Evolve Skateboard?

How do I get the best range and performance out of my battery?

Can You Charge Your Evolve Board Overnight?

How to Store Your Evolve Skateboard Properly

How to Maintain Your Evolve Battery for Longevity

How to Maintain Your Evolve Board for Peak Performance

Evolve’s Patented and Patent-Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How to Remove and Replace Pivot Cups on Double Kingpin Trucks

Do You Offer Servicing for Evolve Boards?

Understanding the Motor Controller

What Are the Main Components of an Evolve Skateboard?

Are Evolve Bushings Compatible Across All Boards?

Can I send in my Phaze remote for screen replacement or repair?

Which Remote Works with My Board?

Need an MSDS for Shipping?

What to do if your board doesn't turn on after storage

How to win a board

Which boards are compatible with the Force Bash Guard Kit?

My remote won’t connect to my board

What Happens if You Install the Wrong Firmware on Your Board or Remote?

Getting a Heat Warning on Your GTR, Hadean, Stoke… or Using a Phaze Remote on a Series 1?

When will it be back in stock?

My wheels are making a clicking sound when riding or turning

How to Regrip Your Evolve Board

Phaze Remote – Bluetooth vs. WiFi

Can my board have SuperCarve 2 Trucks?

Which Motor Controller Do I Need?

Where Are Evolve Stores Located?

Can I order a board without wheels?

Can I order different colour wheels when I order a board?

Why Don’t My Motors Stop at the Same Time?

Can I Buy Parts for My Phaze or R2 Remote?

Having Trouble with Your BMX Battery?

Purchased Relay Hubs But You Have a Hadean or Diablo?

Seeing “gtr_bms” When Updating Through the App on Your Series 1 GTR?

Want to Be an Evolve Ambassador or Collaborate With Us?

Phaze Remote Stuck in Calibration Mode – Brake Trigger Not Registering

Why Can’t I Change Speed Modes on My Remote?

If I buy a tyre, tube and hub – can you assemble it for me?

Why have the prices of your parts gone up?

🔋 Why Are My Battery Cells Showing Red? What You Need to Know

Do Evolve Remotes Come with a Protective Case?

Why Won’t My Series 1 GTR or Stoke Connect to the Remote?

Diagnosing a Bamboo GTX Board That Shuts Off Under Load

Remote Issue Quick Guide: Send It In or Troubleshoot?

Can I Fit All Terrain Wheels on My Onirique/Stoke?

Waiting to Hear Back About Your Repair?

Can I Drop My Board Off at the Evolve Store for Service?

Do You Have a Flight-Friendly Board or Battery Available?

Which Remote Does My GT or GTX Board Use?

📦 How to Send Your Board to Us for Repair

📩 How Do I Contact the Tech Team?

🛠️ Why is My Phaze Remote Stuck in Safe Mode?

Which Battery Do I Need for My Stoke Board?

How to Remove the Battery from a Stoke 2 or GTR Bamboo Board

🔋 My Stoke 2 Battery is Reading Very Low Voltage — What Should I Do?

Website links

🔁 Phaze Stuck in Calibration Loop with Fast Red Flashing Lights? Here’s What to Do

🔄 I Need Replacement Belts for My Board

Can I use my phone to control board

🥾 Renegade Bindings – Everything You Need to Know

Want to Compare Boards? Here’s the Best Place to Start

Not Sure Which Wheels to Choose? Start Here

How to Convert Your Tyres from AT to Off-Road

Can I Use a GTR Charger with My GTX Board?

Board Service Packages

Have You Received My Repair or Service Item?

Can I take my board on a plane? (Travel battery info)

Missing Belts in Your Street Conversion Kit?

Why Does My GTR V1 Have Harsh, All-or-Nothing Braking?

One Cell Lower Than the Others? Here’s What That Means

Visiting or Shipping to Evolve HQ?

Does Evolve USA offer a discount for military personnel?

What service options does Evolve USA offer?

During the Phaze remote reset/calibration process, the remote shuts off

Do you have Oniriques available?

Common Questions

How long is the warranty?

How do I claim a warranty?

Warranty Registration

How long will my board take to get fixed?

Warranty

Project BMX Specs

Project BMX Service and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX

Diablo Series FAQs

Diablo Series

What are the specifications of the Stoke X?

What is the difference between the Stoke X and Stoke 2.0?

What wheels fit on the Stoke Series 1, 2 and Stoke X?

Stoke X Series

General

Differences

Compatibility

GTR & Stoke Series 2

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

Are there any events in my area?

Do you have any group rides or events coming up?

What is an ambassador and how do I apply?

Is it legal to ride in my area?

Community

Can I take my Hadean on a plane?

Can I take my GTR/Stoke on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

What size all terrain tyres came standard on my board?

How often do I need to replace the drive belt?

Wheels & Drive System

Board Component Compatibility

Remote Compatibility – Which Remote Works with Your Board?

Battery Charger Compatibility – Which Charger Works with Your Board?

Bash Guard Compatibility

Can I use my old gears and wheels with the Hadean series?

Can I use my Carbon battery on my Bamboo board?

Component Compatibility

What is Explore by Evolve?

Will the Evolve app work with my GT board?

How do I report an issue with the app?

Explore by Evolve

General Product Questions

The 2025 Evolve Board Guide

Getting Started

Riding tips

How-To: Newcomers and Riding

How to Change a Motor on an Evolve Skateboard

How to Adjust Belt Tension on an Evolve Skateboard

How to Replace a Tyre, Tube, or Hub on an Evolve Skateboard

Adjusting Evolve Trucks | The Double Kingpin Explained

How to Diagnose a Motor Concern on an Evolve Skateboard

Self-Help: Service and DIY

How-To & Self-Help Videos

Product Support